TERMS AND CONDITIONS

1. Introduction.

1.1. Company description.

IONA JETS - Dimitri Memleb is a sole proprietorship registered in Switzerland. Our company operates as a booking platform for private and commercial flights, collaborating with reputable global service providers for the execution of flights. We are committed to providing high-quality services to our clients by rigorously selecting our partners to ensure safety, comfort, and satisfaction.

1.2. Definitions of terms used.

"We", "Our", or "the company" refers to IONA JETS - Dimitri Memleb.
"User", "You", "Your" refers to any person using our website.
"Services" refers to all content, services, applications, and features that we offer on our website.
"Content" refers to any music, information, text, graphics, video, or other material that can be accessed or generated by the user on our website.
"Terms and Conditions" refers to this document, which outlines the terms and conditions governing the use of our website.

2. Acceptance of the Terms and Conditions.

2.1. Terms of acceptance.

By using our website, you agree to be bound by these Terms and Conditions, in accordance with the applicable laws in Switzerland, including but not limited to, the Federal Data Protection Act (DPA) in Switzerland, as well as the laws applicable in your country of residence, such as the General Data Protection Regulation (GDPR) for EU residents, the UK GDPR for UK residents, and the California Consumer Privacy Act (CCPA) for California residents. You also agree to comply with any other applicable laws regarding data protection and consumer rights worldwide.

2.2. Changes to the Terms and Conditions.

We reserve the right to modify these Terms and Conditions at any time to reflect changes in our services, applicable laws, and regulations, or for any other reason. To keep you informed of such changes, we will post the updated version on our website with a new "Last Updated" date. We encourage you to regularly review the Terms and Conditions to stay informed of any updates. Your continued use of our website after the changes have been published constitutes your acceptance of the new Terms and Conditions. If you do not accept the new Terms and Conditions, you have the right to stop using our services.

3. Access to the website and services.

3.1. Conditions of access.

Access to certain parts of our website may be restricted to registered users. To register, you must provide certain information, including, but not limited to, a valid username and email address. You agree to provide accurate and complete information at the time of registration and to update it if necessary. You are responsible for keeping your password confidential and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately by email at welcome@iona-jets.com.

3.2. Age restrictions and parental consent.

If you have not reached the age of 18, you are not authorized to register or use our website, unless otherwise permitted by applicable law. We allow access to certain content for users under 18, provided that explicit and verifiable parental consent is given. This consent must be provided clearly and indisputably by the parent or legal guardian. If these conditions are not met, we reserve the right to suspend or terminate access to our website. By registering on our website, you certify that you are at least 18 years old, or, if you are a minor, that you have the required parental consent. You also agree to respect all age restrictions and provide truthful and accurate information in this regard.

3.3. Access restrictions.

We reserve the right to suspend or terminate your account and deny you access to our website if you violate these Terms and Conditions. You must not use our website in any way that could damage, disable, overload, or compromise our systems or security, or interfere with other users. You must not collect or harvest information about other users of our website without their express consent.

4. Use of the website and services.

4.1. Appropriate and Prohibited Behavior.

You must use our website responsibly and legally. You must not use our website to publish, share, or transmit illegal, offensive, defamatory, harmful, misleading, threatening, abusive, harassing, sexually explicit, violent, vulgar, obscene, or otherwise unacceptable content, or content that violates privacy, publicity rights, intellectual property rights, or any other rights of any person. You must not use our website to spread viruses, spyware, adware, or any other malicious or harmful software.

4.2. Copyright and intellectual property.

All content on our website, including, but not limited to, text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, is the property of IONA JETS - Dimitri Memleb or its content providers and is protected by international copyright laws, trademarks, and other intellectual property laws. You must not use, copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works, transfer, or sell any content obtained from our website without our prior written consent or that of the owner of the intellectual property rights. By submitting content to our website, you grant the company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, copy, reproduce, modify, adapt, translate, publish, display, distribute, sell, license, perform, import, export, transmit, create derivative works, and incorporate into other works this content (in whole or in part) in any form, media, or technology, currently known or developed in the future. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us and provide all relevant information. We will promptly respond to claims of copyright infringement in accordance with applicable laws. Logos, names, and all other product and service marks mentioned on our website are trademarks of their respective owners. Without the prior permission of the company or the respective trademark owners, you are not authorized to use these marks for any reason.

5. General Sales Conditions.

5.1. Service description.

IONA JETS - Dimitri Memleb facilitates the connection between clients (individuals or businesses) and affiliated aircraft charter companies. We do not directly provide air transport services, nor do we charge a commission on transactions between clients and partners. Our role is limited to forwarding booking requests to our partner companies, without interfering in flight organization or payment arrangements between the parties.

5.2. Prices.

The flight prices are determined by the affiliated aircraft charter companies and communicated to clients through a personalized quote. This quote includes the price of the flight itself and the service fees of the company. All prices are stated in euros (or in the applicable currency) and include applicable taxes unless otherwise stated.

5.3. Order and confirmation.

The order is considered final after the client validates the quote and the full payment is received by the affiliated aircraft charter company. The client will receive a booking confirmation via email after the payment confirmation is received.

5.4. Payment and responsibility.

The full payment for the flight, including the company’s service fees, is made directly to the affiliated aircraft charter company according to their payment terms. Our partners use encrypted and secure payment methods, such as VISA, MasterCard, American Express, SEPA Direct transfers, and other payment methods at their discretion. The company does not store or manage payment information and cannot be held responsible for errors or issues related to payment processing by the partners.

5.5. Right of withdrawal and cancellation.

The right of withdrawal generally does not apply to contracts for passenger transport services at a specific date, unless otherwise agreed by the third-party partners and flight operators. Cancellation terms and associated fees depend on the general conditions of the partners.

5.6. Legal guarantees.

The services provided by third-party partners and flight operators are subject to the legal guarantees provided by applicable laws in the consumer's jurisdiction, including, but not limited to, guarantees of conformity and hidden defects.

5.7. Liability.

As an intermediary, the company cannot be held responsible for delays, cancellations, modifications, or any other issues related to the execution of the flight, which remain the sole responsibility of the flight operators.

5.8. Booking and cancellation terms.

The specific terms for booking and cancellation are defined by the third-party partners and flight operators and are communicated to the client when the quote is provided.

5.9. Modification of information.

The client agrees to inform the company of any changes to their personal information (email address, phone number, etc.) to ensure effective communication throughout the booking process.

6. Privacy Policy.

6.1. Commitment to privacy.

We are committed to respecting your privacy. We understand the importance of confidentiality for our users and we strive to be transparent about our data collection, use, and disclosure practices.

6.2. Detailed Privacy Policy.

We have implemented a Privacy Policy that explains how we handle your personal data. It is available at all times on our website. We encourage you to regularly review it to understand our privacy practices.

6.3. Acceptance of the Privacy Policy.

By using our website, you agree to the terms of our Privacy Policy. If you do not accept our Privacy Policy, you should not use our website. If you use our website on behalf of an organization, you represent and warrant that you are authorized to accept our Privacy Policy on behalf of that organization.

7. Cookie Policy.

7.1. Use of Cookies.

We use cookies and similar technologies to enhance your user experience and personalize our content. By using our website, you agree to our Cookie Policy, as detailed in our Privacy Policy.

7.2. Cookie details.

A cookie is a small data file that is stored on your device when you visit our website. Cookies can be used for many purposes, such as recognizing you when you return to our website or providing you with personalized content.

7.3. Detailed Cookie Policy.

For a complete description of how we use cookies, please refer to our Privacy Policy. Our Privacy Policy includes a section dedicated to our use of cookies, explaining what types of cookies we use, why we use them, how we use them in compliance with applicable laws, including GDPR, UK GDPR, CCPA, and how you can control their use.

8. Security Policy.

8.1. Commitment to security.

We are committed to protecting your personal information from unauthorized access. However, security also depends on you. We encourage you to protect your login credentials and not share them.

8.2. Security measures.

We implement a variety of security measures to protect the security of your personal information. These measures include physical and electronic security protocols, as well as management procedures to help protect the information we collect.

8.3. Security breach notification.

In the event that we detect a security breach, we will notify you in accordance with applicable legal obligations. If necessary, we will also work with the relevant authorities to resolve the situation. Please note that despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

9. Policy on links to other sites.

9.1. Outgoing links.

This website may contain links to external websites that are not operated or controlled by the company. These links are provided for user convenience and do not constitute an endorsement of their content by the company. We disclaim all responsibility for the content, privacy policies, or practices of third-party websites. Access to and use of these external websites are entirely at your own risk. You are encouraged to carefully read the terms and conditions and privacy policies of any third-party website you access via this website. The company does not guarantee the accuracy, relevance, legality, or completeness of the information contained on these external sites. Furthermore, the company shall not be liable for any damage or loss caused or allegedly caused by or in connection with the use of such content, goods, or services available on these external sites or resources.

9.2. Incoming links.

You may create a link to our website provided that you do so in a fair and legal manner and that it does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

10. Creation and management of user accounts.

10.1. Registration.

To access certain features of our website, you must create a user account. When registering, you must provide truthful, accurate, current, and complete information and keep this information up to date. You may not use another person's username with the intent to impersonate that person or in a way that infringes any intellectual property rights.

10.2. User responsibilities.

You are responsible for the confidentiality of your username and password and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately. You must use your account responsibly and in compliance with these Terms and Conditions and applicable laws. You may not transfer your account to another person without notifying us and without our prior written consent.

11. User-generated content.

11.1. Posting conditions.

Users may be allowed to post content on certain parts of our website. You are solely responsible for the content you post and the consequences of posting it. By posting content, you represent and warrant that you own or have the necessary rights to the content and that the posting of your content does not violate privacy, publicity rights, copyrights, contractual rights, or any other rights of any person.

11.2. User rights and responsibilities.

You grant the company a worldwide, non-exclusive, royalty-free, transferable, sublicensable, irrevocable, and perpetual license to use, reproduce, distribute, create derivative works, display, and perform the content you post. We reserve the right, in our sole discretion, to modify, refuse, or delete content at any time and for any reason, without notice. You agree not to post content that is illegal, defamatory, obscene, incites hatred or violence, or that violates these Terms and Conditions in any way.

12. Limitation of liability.

12.1. No warranty.

Our website and its content are provided "as is" and "as available". We make no representations or warranties, express or implied, regarding the accuracy, adequacy, reliability, availability, completeness, or timeliness of the content on our website. We do not guarantee that our website will always be available, or that its use will be uninterrupted or error-free.

12.2. Limitation of liability.

The company shall not be held liable for any direct, indirect, incidental, special, or consequential losses or damages resulting from the use or inability to use our services, to the extent permitted by law.

12.3. Force majeure.

In the event of an unforeseen and irresistible external event (force majeure) such as a natural disaster, pandemic, or government decisions, the obligations of the parties will be suspended.

13. Governing law, dispute resolution, and miscellaneous clauses.

13.1. Governing law.

These Terms and Conditions are governed by and interpreted in accordance with Swiss law. However, if you are a consumer residing in another country, you may benefit from the mandatory provisions of the consumer protection legislation of your country of residence. Nothing in these Terms and Conditions affects your rights as a consumer to rely on the mandatory provisions of the applicable local law.

13.2. Dispute resolution.

In the event of a dispute arising out of or in connection with these Terms and Conditions, the parties will first attempt to resolve the dispute amicably.

Switzerland: Unresolved disputes will be submitted to the competent courts of Geneva, Switzerland.
European Union: If you reside in the European Union, you may use the European Commission’s Online Dispute Resolution (ODR) platform.
United Kingdom: Consumers residing in the United Kingdom may use recognized mediation services or any other alternative dispute resolution mechanism in accordance with the Consumer Rights Act 2015.
United States (California): California residents may contact the California Department of Consumer Affairs for information on dispute resolution mechanisms provided by the CCPA.
Other jurisdictions: Consumers residing in other countries may have access to dispute resolution mechanisms provided by the laws of their country of residence.

If the dispute cannot be resolved amicably, the parties agree that the competent courts will be determined in accordance with applicable laws, taking into account the consumer's place of residence.

13.3. Mediation and arbitration.

If you are a consumer, you may opt for mediation or any other alternative dispute resolution method. If you reside in the European Union, you may also use the European Union’s Online Dispute Resolution (ODR) platform, available on the European Commission's website.

13.4. Miscellaneous clauses.

The invalidity, illegality, or unenforceability of any provision of these Terms and Conditions will not affect the validity, legality, or enforceability of the other provisions. No waiver of any provision of these Terms and Conditions will be considered a waiver of any subsequent or continued provision of these Terms and Conditions. Any waiver of a provision of these Terms and Conditions must be made in writing.

13.5. Language of the contract.

These Terms and Conditions may be translated into other languages for user convenience. In the event of any divergence or contradiction between the translated versions and the French version, the French version will prevail, except as otherwise provided by the mandatory law of your country of residence.

14. Compliance with international laws.

The company is committed to complying with all applicable laws and regulations in the jurisdictions in which it operates or where its clients reside, including but not limited to, Swiss laws, as well as those relating to personal data protection and consumer protection in other countries. Clients are responsible for ensuring that the use of our services complies with the local laws of their country of residence. The company cannot be held responsible for any non-compliance with local laws specific to a country outside Switzerland, to the extent that such non-compliance is not due to its negligence.

Last updated on October 22, 2024.